Below are a couple of tricks to get you back veiwing after a Storm or Power Cut. frequently Asqued Questions
Infinity Satellites information regarding loss of or poor signal
Many factors determine the strength and quality of the signal you can receive.
Satellite dish and cabling
You must have the correct size satellite dish for the channels you wish to receive
Your dish needs to be correctly aligned with a clear line of sight to the satellite you wish to receive your channels from.
Poor weather conditions affect signal reception as do interruptions to the power supply.
Ageing cabling or a faulty LNB can cause poor quality signal and strength
Viewing card and digibox
There are a number of reasons why you might receive an on screen message
Subscription payment problems
Your digibox is not performing correctly
Your digibox is old or damages
You are not on the correct source/AV on your television
If you receive any of the following on screen messages,
Please call to upgrade your subscription
This is the wrong card for this set top box
No signal being received
Or any other on screen message then simply contact us for assistance and advice
Attention, you should never contact Sky directly. Direct contact with Sky may result in your subscription being terminated.